Policyholder Service Center

Your single point of contact for everything after the policy is issued.

Already an ACG client? Use the requests below to reach a licensed advisor. We coordinate directly with your carrier on your behalf — from claims to beneficiary updates to annual coverage reviews.

How can we help?

Each request below is reviewed by a licensed advisor at ACG. We'll respond, take the necessary action with your carrier, and keep you informed through resolution.

File a claim

Notify ACG of a claim under a health, life, supplemental, or annuity policy. We'll open the claim with your carrier, submit required documentation, and stay involved until it's paid or resolved.

Update a beneficiary

Change the primary or contingent beneficiary on a life insurance or annuity policy. Beneficiary changes require a signed form from your carrier — we'll prepare and submit it for you.

Change your contact or address

Update the mailing address, telephone number, e-mail address, or contact preferences on file for one or more of your policies. We'll propagate the change to each carrier.

Replace an ID card

Request a replacement health, dental, vision, or supplemental ID card. We'll order the card directly from the carrier and follow up to confirm it was delivered.

Annual policy review

Schedule a no-cost review of your existing coverage to confirm it still fits your household, income, and benefit needs. Reviews are scheduled with the licensed advisor on your account.

Qualifying life event

Marriage, divorce, birth or adoption, loss of other coverage, relocation, or other event that triggers a Special Enrollment Period. We'll determine whether you qualify and walk you through your options.

How service requests are handled.

  1. You submit a request through any of the forms above. Requests are logged and acknowledged.
  2. A licensed advisor reviews the request, verifies your identity through information already on file, and confirms the policy or carrier involved.
  3. ACG contacts the carrier on your behalf, submits forms and documentation, and acts as the intermediary throughout. You do not need to contact the carrier directly.
  4. You receive confirmation when the request is complete. Beneficiary, address, and similar updates are confirmed in writing.

Have a different question about your policy?

If your question doesn't fit any of the categories above, send a general service request and we'll route it to the correct person on the account team.